For us location was the initial factor for choosing The Crossroads. It is directly across the street from the Chow Kit monorail stop making it possible to travel anywhere in the city. The entrance sits directly behind a fruit stand of which we visited often. As an added bonus at night there is a small night market to explore if your not busy else where in the city. The staff was extremely friendly and helpful. Standard with any decent hotel they helped us with our bags on arrival and departure without fuss and called a taxi when we needed one. Check in was seamless and we were quickly in our room. The rooms are cozy with a modern feel and everything was exceptionally clean. We were on the third floor and the WiFi was strong and quick. The only drawback which is out of the hotel's control is the noise from the passing cars and motorbikes on the street below. Although it is not a huge issue if I book in the future I would get a room opposite the road. Breakfast can be enjoyed on the pleasantly breezy rooftop terrance overlooking the city. Although not much of a view it's a view non the less. I would recommend this hotel to anyone looking to get a lot for the money. Thank you to the staff for making our vist to Kuala Lumpur that much more enjoyable.
We really liked this hotel, although there are some points about it which we can imagine won't suit everyone. As the name suggests it's on a cross roads & it's a busy road. We had an end room right over the road but actually we didn't find it noisy. We did have earplugs just in case. The bonus of this room was 3 floor to ceiling windows that also opened; it gave a feeling of space. Good size room compared to what we were expecting. Comfy bed. We were glad that the wet room had a curtain which we found is rare in Asia. What we didn't like was that we had an interconnecting door & the person in the room next to us smoked & the smell seeped into our room. It was particularly horrible in the mornings. I think the hotel should definitely have at least one floor as non smoking & offer that to guests first. We'd have asked for non smoking if we'd realised this would be an issue. It just didn't occur to us that you could smoke in hotels anymore.
Welcome drink on arrival. Water machines and bottles water in room. Ironing board available. Across the road from the monorail which was ideal for us for site seeing. Also on the free bus route (go KL). A number of hawker stalls/Malysian restaurants round the corner. There's a roof top bar but the menu was pretty uninspiring. We didn't try breakfast. We got a free drink voucher on arrival; it would have been nice to have been given one each. It felt a. It odd for only one of us to get a free drink. Lovely friendly staff. The female receptionist in particular gave us good directions. & assistance. Some feedback for the hotel manager; you sent me an email thanking me for staying with you. This was a lovely gesture & I appreciated it. The email was addressed to 'Mr' although the room was booked & paid for by myself, clearly female on my credit card details. It's a small thing but it's very old fashioned to assume rooms will always be booked and paid for by men so perhaps you could check & tailor the emails accordingly.