Address: Rua Sao Jose, Estoi, Faro 8005-465, Portugal (Formerly Pousada de Faro - Estoi Palace Hotel)
Region: Portugal > Algarve > Faro District > Faro
Price range (per night): ₹5,474 - ₹13,653
Hotel Class:4 star — Pousada de Faro Palace Hotel 4*
Number of rooms: 63
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Also Known As:
Pousada De Faro Palace Hotel Portugal - Algarve
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“Beautiful old palace that needs some tender loving care.”
This Pousada has only been open a few years, but already seems run down. The main reception area, bar, restaurant are all in the old palace building. However, the decor in all the rooms does not suit the 100+ year old building architecture. It looks like they ran out of money and had to decorate on the cheap with second hand office furniture. The palace grounds and the pool area are very nice. They have also built an ultra modern wing that houses the rooms, which are very large, and modern looking.
This hotel is in need of some investment in their facilities. There were too many things that did not work. We didn't get keys to our rooms until 10:00PM on the night before we were checking out as their compute system was down. The sauna and steam room in the spa were also broken and not working. Finally the dining room had zero atmosphere. It looked like a high school cafeteria Vs a fine dining facility. The food was good however.
Finally, when we asked to speak to the hotel manager to complain about these things he was very empathetic and understanding of our concerns. He said that the Pousada is controlled by the local town council and that they have not provided enough funding to deal with the problems in the hotel. He also offered us a 10% discount off our bill as compensation.
“They need a refurbishing”
The staff and management tried their best to please us but.... despite its history and charm, this place badly needs some basic maintenance and investment in the décor. Lots of things are broken: the sauna, the steam room, the bedroom door keys did not work when we were there ( had to be escorted to our room each time). The furniture is VERY tacky, an inconsistent with the beautiful common lounge rooms. The dining room looks like a cheap factory cafeteria. The halls in the sleeping area are a little smelly.
The management for this pousada should visit the Freixo Palace pousada in Porto for ideas on how they have decorated and maintained an almost identical historical building. Someone is starving this pousada of a reasonable annual maintenance and capital improvements budget. It is a shame.
We've just returned from a weekend in Portugal, staying at the Pousada in Estoi. I think some of the reviews on here are a bit harsh because we thought it was really lovely. The setting is fabulous, really peaceful and serene. If you want somewhere quiet to relax, this is an ideal place, but if you're looking for an activity packed place to stay, it isn't for you. I can only assume the poor reviews expected the latter.
The staff were, without exception, polite and helpful and always on hand when we needed them. Breakfast on the terrace was fabulous. It's a self service buffet with stacks of choice. We had dinner there too, which for 2 with a beautiful bottle of wine (Grous), plus tip was €75. The other night we went into the town to a local bar, called Christine I think, and had barbecue chicken and chips for €5 each, plus a bottle of local red and it was great!
We stayed on the first floor and the view was lovely. The bed was really comfortable, with great quality bed linen. I can't fault the room. Pool is great too, plenty of sun beds with great views. The pool bar was shut, but the hotel was quiet and it takes less than 2 minutes to walk to the other one. Not that we did, just want to balance the negative comment about this.
We got the bus to Faro, which was €3.50 each and takes 20 minutes. We got a taxi back (because last bus was 5.45pm) and it was €15.
I would recommend without hesitation.